Privacy Notice

This Privacy Notice explains how GetInference Limited, operating the DeepBlocker platform ("DeepBlocker", "we", "us"), collects, uses, shares and protects personal data, and the rights you have. It applies to our websites, dashboards, mobile applications and APIs (together, the "Services").

1. Who we are

GetInference Limited is the data controller for personal data we process about visitors, account holders and the contacts they manage. Registered office: Hawk House, 22 Esplanade, St. Helier, JE1 1BR, Jersey, Channel Islands. Contact: contact@deepblocker.ai.

When a customer uses the Services to screen or test their own calls and contacts, the customer is the controller for that activity and we act as their processor under our Terms and, where applicable, a Data Processing Agreement. This Notice describes our own processing as a controller.

2. The data we process

• Account and contact details: name, email, organisation, role, and authentication identifiers.
• Billing data: plan, Credit balance, usage and payment metadata (card payments are handled by our payment processor; we do not store full card numbers).
• Call audio: audio routed through the Services for deepfake screening or handled by a screening assistant.
• Derived analysis: synthetic-voice scores, three-band verdicts, transcripts, and decision and audit logs.
• Simulation data: campaign configuration, target lists you provide, call outcomes and recordings (where enabled).
• Usage and device data: log data, IP address, browser and device information, and cookies (see section 9).

Voice recordings and the analysis derived from them may, depending on context, constitute special category data (for example where a voice is used to identify a person). We handle such data only where a lawful basis and any required additional condition applies.

3. How and why we use data, and our lawful bases

• To provide the Services (analyse audio, screen calls, run authorised simulations, maintain your account). Lawful basis: performance of a contract.
• To secure and improve the Services, troubleshoot, and prevent abuse and fraud. Lawful basis: legitimate interests.
• To bill and take payment. Lawful basis: contract and legal obligation.
• To communicate about service, security and, where permitted, relevant updates. Lawful basis: legitimate interests or consent.
• To meet legal and regulatory obligations. Lawful basis: legal obligation.
• To train or tune models only where a customer opts in for their own benefit, or using aggregated, de-identified data. Lawful basis: contract or consent.

4. Call recording and deepfake analysis

Where the Services record or analyse calls, the customer is responsible for making any legally required disclosures and obtaining any required consents from callers and call recipients. Detection is probabilistic and supports, but does not replace, human verification.

5. Who we share data with

We share data with vetted service providers acting on our instructions, under contract, including: cloud hosting and infrastructure; telephony and voice connectivity; speech and language AI providers; GPU inference hosting; authentication and database services; and payment processing. We do not sell personal data. We may disclose data where required by law, to protect rights and safety, or in connection with a corporate transaction.

6. International transfers

Some providers process data outside Jersey, the UK or the EEA. Where they do, we rely on an adequacy decision or appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses. You can request details of the safeguards in place.

7. Retention

We keep personal data only as long as needed for the purposes above, to meet legal obligations, and to resolve disputes. Retention of call audio, transcripts and simulation data is configurable per customer and is set out in the relevant agreement; absent a specific term, we apply a default minimisation period and then delete or de-identify the data.

8. Security

We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, least-privilege permissions, and audit logging. No system is perfectly secure, but we work to protect data and to notify you of incidents where the law requires.

9. Cookies

We use strictly necessary cookies to run the Services (for example to keep you signed in) and, where applicable, limited analytics. You can control non-essential cookies through your browser or any cookie controls we provide.

10. Your rights

Subject to applicable law, you may request access to, correction, deletion, restriction or portability of your personal data, and you may object to certain processing or withdraw consent. To exercise a right, contact contact@deepblocker.ai. If a customer holds your data as controller, we will refer your request to them.

You also have the right to complain to a supervisory authority: in Jersey, the Jersey Office of the Information Commissioner (JOIC); in the UK, the Information Commissioner's Office (ICO); or your local EEA authority.

11. Children

The Services are not directed to children under 16. Where a customer uses a protective feature on behalf of a minor, that customer is responsible for the lawful basis and any required consent.

12. Changes to this Notice

We may update this Notice. We will post the updated version with a new effective date and, for material changes, take reasonable steps to notify you.

13. Contact

Privacy enquiries: contact@deepblocker.ai. Operator and controller: GetInference Limited, Hawk House, 22 Esplanade, St. Helier, JE1 1BR, Jersey.